Privacy Policy

1. Introduction

FlameTech Solutions is operated by FlameTech Consulting Inc. ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our field service management platform ("Service").

By using the Service, you consent to the data practices described in this policy. If you do not agree with our policies and practices, do not use the Service.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, company name, and password
• Business Data: Customer information, work orders, invoices, inventory data, and other business records
• Payment Information: Billing address and payment method details (processed securely by our payment providers)
• Communications: Feedback, support requests, and other correspondence

2.2 Information Collected Automatically

When you use the Service, we automatically collect:

• Usage Data: Features used, actions taken, time spent, and frequency of use
• Device Information: Hardware model, operating system, browser type, and mobile network information
• Log Data: IP address, access times, pages viewed, and system activity
• Cookies and Tracking: Session cookies, preferences, and authentication tokens

2.3 Product Improvement Data

We also collect:

• Detailed error logs and crash reports
• Performance metrics and response times
• Feature usage patterns and workflows
• User interface interactions and click patterns
• Product feedback and survey responses

2.4 Public Website Analytics

Unless you opt out, our public website uses Google Analytics and Microsoft Clarity by default to understand visits and improve the site. They may collect pages viewed, referral source, approximate location derived from an IP address, browser and device details, and interactions such as clicks and scrolling. Clarity may create heatmaps and session recordings of website interactions.

We do not intentionally send business records, account contents, or form field values as custom analytics events. Google advertising storage, advertising user data, and advertising personalization remain disabled. If you choose “Decline” in Privacy choices, these analytics tags do not load on later visits while that choice remains saved.

3. How We Use Your Information

We use the collected information for:

3.1 Service Provision

• Creating and managing your account
• Providing the field service management features
• Processing transactions and sending related information
• Responding to your requests and support needs

3.2 Service Improvement

• Analyzing usage patterns to improve features
• Debugging and fixing technical issues
• Developing new features and services
• Conducting research and analysis

3.3 Communications

• Sending service-related notices and updates
• Providing customer support
• Marketing communications (with your consent)
• Product updates and feedback requests

3.4 Legal and Security

• Complying with legal obligations
• Protecting against fraudulent or illegal activity
• Enforcing our terms and policies
• Protecting our rights and property

4. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share your information in these circumstances:

4.1 Service Providers

We share information with third-party vendors who help us provide the Service:

• Cloud hosting providers (AWS)
• Payment processor (Stripe)
• Email service providers
• Analytics providers (Google Analytics and Microsoft Clarity, unless a public website visitor opts out)
• Customer support tools
• AI service providers (Anthropic) that moderate community comments before they are published
• Interactive product demo hosting (Supademo) for the click-through demos on our public website, which records demo views

4.2 Legal Requirements

We may disclose information if required to:

• Comply with legal obligations or court orders
• Respond to lawful requests by public authorities
• Protect and defend our rights or property
• Prevent or investigate wrongdoing
• Protect the safety of users or the public

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4.4 Consent

We may share your information with your consent or at your direction.

4.5 AI-assisted tools

We use AI services to moderate shared community content and to help diagnose service errors. We send only the information needed for that task, and we use these services under terms or settings that exclude our data from model training.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Employee training on data protection
• Incident response procedures

6. Data Retention

We retain your information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Conduct legitimate business purposes

Ending promotional enrollment does not by itself delete stored media. Information, including stored media, remains subject to this retention policy, account status, legal obligations, and the Terms of Service.

7. Your Rights and Choices

7.1 Access and Update

You can access and update your account information through the Service settings.

7.2 Data Portability

You may request a copy of your data in a structured, commonly used format.

7.3 Deletion

You may request deletion of your account and associated data, subject to legal retention requirements. See how to delete your account for the steps and what is kept.

7.4 Marketing Communications

You can opt-out of marketing emails using the unsubscribe link in any marketing message.

7.5 Cookies

Our public website uses analytics by default unless you opt out, and stores any choice you make in your browser. Use the “Privacy choices” control on any website page to keep or reject analytics at any time. Rejecting analytics updates the providers’ consent state, prevents the tags from loading on later visits while that choice remains saved, and removes Google Analytics cookies from our domain where the browser permits it. You can also control cookies through your browser settings, though some Service features may not function properly.

7.6 Do Not Track

We do not currently respond to Do Not Track browser signals.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using the Service, you consent to such transfers.

We use appropriate safeguards for international transfers, including standard contractual clauses and data processing agreements.

9. Children's Privacy

The Service is not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to request deletion of personal information
• Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at support@flametech-solutions.com.

11. European Privacy Rights

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

Our legal basis for processing includes consent, contract performance, legal obligations, and legitimate interests.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending you an email notification
• Providing notice through the Service

Your continued use after changes constitutes acceptance of the updated policy.

13. Contact Information

For questions about this Privacy Policy or our data practices, contact us at:

FlameTech Solutions
Operated by FlameTech Consulting Inc.
Mail: PO Box 152, Bloomingdale, IL 60108-0152
Phone: (708) 697-8681
Email: support@flametech-solutions.com
Website: https://flametech-solutions.com

You may also have the right to complain to a data protection authority about our collection and use of your personal information.