Features
Everything a service visit needs. Nothing you have to piece together.
One plan, every feature on this page, on your phone or desktop, with unlimited users. Free for 60 days, then $39 a month per shop.
Everything included
The full list, by step of the visit.
Check in and schedule
Start every visit with the customer, what they brought in and the concern on record.
- Customers and vehicles on file, with VIN decoding: scan the VIN barcode or type the VIN and the year, make, model, engine, fuel, transmission and drivetrain fill in.
- Concern, current reading and reason for visit captured in one flow.
- Bring in your customer and asset list from a CSV spreadsheet, with a preview before import.
- Online appointment requests with a staff inbox.
- A vehicle timeline of what was done here, what is due at today’s mileage and what is upcoming, which the advisor can show the customer at check-in.
Inspect with evidence
Evidence your customers can see, with numbers that show why it matters.
- Technicians record findings on their phone, with photos and videos on every step, and draw on a photo to mark exactly what they found.
- Measurements checked against the optimal, warning and critical ranges you set, so a worn pad or a low reading explains itself.
- Require the measurements and before and after photos your shop wants before a step can be completed.
Quote and get approval
Clear quotes customers can approve from their phone.
- Quotes built from the findings, photos and measurements, with parts and labor itemised.
- Customers review and approve from a link on their phone; advisors can record phone approvals.
- Your warranty and service terms on every quote and invoice.
Complete the work
Jobs your technicians can follow, with proof when they are done.
- Approved work becomes jobs with step-by-step instructions and proof of repair.
- Parts and labor added from your inventory.
- A work report the customer can open, with photos.
Invoice and get paid
From finished work to a paid invoice without re-typing anything.
- One-step invoicing with your tax, fees and discounts.
- Cash, check, card and ACH payments recorded, including partial payments.
- Refunds, write-offs and customer credit, limited to the people you choose.
Online payment via Stripe
Card payments from the invoice link, with QuickBooks Online kept in step.
- Customers pay by card online from the invoice link, through Stripe.
- Customers, invoices and payments sync to QuickBooks Online after setup.
Keep customers coming back
History, reminders and a portal that bring the next visit to you.
- Service history saved automatically, with email or text reminders when service is due.
- When a work order closes, the services due now and upcoming become the reminder before the customer leaves.
- A customer portal for service records, quotes and invoices.
- Review invitations after a paid visit.
Parts, stock and purchasing
Know what is on the shelf and what to reorder.
- Stock levels with low-stock alerts, suppliers and purchase orders.
- Scan a part’s barcode or SKU when adding it to inventory.
Job templates and Service Packages
Your standard jobs, defined once as templates and reused on every visit.
- A Job template holds the work steps, parts, labor and required evidence. Service Packages group them for a service.
- Keep templates per make and model. At check-in the app offers the ones that fit.
- Required measurements and before-and-after photos before a step can be completed.
- Findings, photos and measurements carried into the quote.
Community templates
A community of shops improving each other’s work.
- Share a Job template or Service Package under a short code, with its steps, labor hours and parts list, non-OEM parts included.
- Browse most liked first, filter by source, and see how many shops use each one.
- Adopt in one tap. Your copy tells you when the creator publishes a newer version.
- Thumbs up or down and comments on improvements or alternate parts, labelled by role, never by shop name. Comments are checked before they publish.
Reports
See how the shop is doing without exporting anything.
- Revenue, receivables, work pipeline, quote and inventory reports.
- Export your customer and asset directory as a CSV file.
Set up for your shop
Your statuses, your roles, your rates.
- Your own statuses and who may move work between them.
- Roles for owner, manager, advisor and technician, each seeing only what they need.
- Shop details, logo, hours and labor rates.
Desktop, phone and your team
The same account wherever the work happens.
- Same account on desktop and phone, with a Home screen for each role, a shop calendar and in-app notifications.
What FlameTech does not do yet
Two-way texting with customers, a labor-time guide, parts ordering with live supplier pricing, and running more than one shop location from one account. If one of these matters for your shop, tell us before you sign up.